Relationships are everything when it comes to providing an enjoyable customer or work experience that breeds trust and loyalty. But, you can’t form these relationships if you aren’t tapping into your emotional intelligence.

Part of emotional intelligence is being self-aware and intelligently managing your own emotions. The other side of the coin is being aware of and managing the emotions of other people. Many people do pretty well on the first part, but truly fearless leadership requires positively influencing those around you by executing the second part.

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