For a number of years, I served as a turnaround CEO — a specialist whose job was to parachute into troubled companies and fundamentally turn the organization around, going from losing money to making money in the process. Every company had its own unique set of circumstances, but there were two things almost all of them had in common: a productivity decline and an epidemic of disengaged employees. Gradually I put two and two together and learned to fix one by fixing the other.

The benefits of an engaged workforce are easy to see. Companies with highly engaged employees are known to have less turnover, experience lower absenteeism, deliver a better-quality product, and report more profit than their peers. What else? You guessed it — heightened productivity.

The question is, how do you encourage employees to actively engage?

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