10 Customer Behavior Trends to Keep an Eye on This Year and Beyond
The business landscape has changed drastically over the past year. While companies have come to expect that people’s needs will shift constantly based on changing life situations, the customers of 2021 are remarkably different from their predecessors. Increased online shopping options and new methods for connecting virtually are just a few examples of how technology has altered the ways in which customers live and work.
Though many businesses have been able to quickly adapt to meet the needs of modern consumers, the convenience and access that technology brings will be vital from now on. Leaders will need to keep a close eye on customer behavior trends to ensure they are on top of the factors impacting the industry. Below, the members of Newsweek Expert Forum share the customer behavior trends that are likely to impact businesses from now on.